tk971's Privacy Policy

1 Introduction

tk971 is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information. This privacy policy describes how tk971 collects, uses, stores, and discloses your personal information.

By using our website or registering for our services, you agree to the terms of this privacy policy. This policy supplements our Terms and Conditions and both should be read together.

tk971's privacy policy has been developed in accordance with international data protection standards applicable in Bangladesh. We use industry-standard encryption technology to ensure the security of your personal information.

2 What Information We Collect

tk971 collects various types of information to provide its services. This information can be divided into two main categories: information you provide directly and information collected automatically.

2.1 Information You Provide Directly

Information you provide during registration or account management:

• Full name and date of birth (for age verification)
• Email address and password
• Bangladeshi mobile number
• National ID (NID) or passport number (for identity verification)
• Current address and postal code
• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and unique device identifier
• Browser type, version, and operating system used
• Time of website visits and session duration
• Pages visited and navigation patterns
• Gaming history and betting activity
• Transaction history and financial activity
• Information collected through cookies and similar tracking technologies

3 How Your Information Is Used

tk971 uses the information collected for the following purposes. The purpose of each use is clearly defined and we do not use your information beyond these purposes.

3.1 Account Management and Service Delivery

• Registering and verifying your account
• Verifying age (for users aged 21 or older only)
• Processing deposit and withdrawal transactions
• Managing bonuses and promotional offers
• Providing VIP program benefits
• Providing customer support services

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Monitoring financial fraud and suspicious activity
• Complying with anti-money laundering (AML) regulations
• Ensuring platform security and stability

3.3 Enhanced Experience and Communication

• Recommending games and services based on your preferences
• Sending important updates and account notifications
• Informing you about promotional offers and bonuses (subject to your consent)
• Conducting customer satisfaction surveys
• Analyzing data to improve platform performance

4 Data Storage and Security Measures

tk971 uses the highest industry-standard technology to protect your personal information. Our security infrastructure is regularly tested and updated.

4.1 Technical Security

• 256-bit SSL (Secure Socket Layer) encryption technology
• All data stored in encrypted form
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-Factor Authentication (2FA) system

4.2 Organizational Security

• Only authorized personnel can access personal information
• Regular staff training on data handling
• Rapid response protocol in the event of a data breach
• Contractual data protection obligations with third parties

4.3 Data Retention Period

Your personal information may generally be retained even after account closure for the following reasons:

• To meet legal obligations (typically 5–7 years)
• Tax and financial record requirements
• In the event of potential legal claims or disputes
• Compliance with AML and KYC (Know Your Customer) regulations

Once legal retention requirements have expired, we securely delete your information or anonymize it so that you can no longer be identified.

5 Sharing Data with Third Parties

tk971 does not sell or rent your personal information. However, in certain circumstances we may share information with third parties.

5.1 Service Provider Partners

Only the minimum necessary information is shared with partners who assist in operating our services:

• Payment processing: bKash, Nagad, Rocket, Upay — for transactions only
• Identity verification services — to complete the KYC process
• Game software providers — for the gaming experience
• Customer support platforms — for managing live chat
• Analytics services — for improving platform performance

All these partners are bound by strict contractual data protection terms and may only use the information for specified purposes.

5.2 Legal Obligations

In the following circumstances we may be legally required to disclose information:

• Court orders or lawful requests from law enforcement agencies
• Assisting government agencies with investigations
• Providing information to regulatory bodies to prevent money laundering or terrorism financing
• Assisting with investigations into fraudulent activity

6 Cookies and Tracking Technology

The tk971 website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small data files stored in your browser.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the basic functioning of the website — login sessions, security tokens
• Functional Cookies: Remember your preferences — language, theme, last game played
• Analytics Cookies: Collect platform usage statistics — traffic and activity analysis
• Targeting Cookies: Provide recommendations based on your preferences (subject to your consent)

6.2 Managing Cookies

You can disable non-essential cookies at any time by changing your browser settings. Please note that disabling certain cookies may mean some features of the website do not work properly.

In major browsers (Google Chrome, Mozilla Firefox, Microsoft Edge, Safari), go to Settings > Privacy to manage cookies.

7 Your Rights and Preferences

As a tk971 user, you have a number of important rights over your own information. We are committed to fulfilling these rights.

7.1 Data Rights

• Right of Access: You can find out what information we hold about you and request a copy of that information
• Right to Rectification: You can request correction of any inaccuracies in your information
• Right to Erasure: In certain circumstances you can request deletion of your information (legal obligations apply)
• Right to Restrict Processing: In certain cases you can request that processing of your information be limited
• Right to Data Portability: You can request your information in a structured format

7.2 Communication Preferences

• You can opt out of marketing emails and notifications at any time
• You can change your account notification preferences
• You can opt out of promotional communications from third parties

8 Children's Privacy

All services at tk971 are intended solely for individuals aged 21 or older. We do not knowingly collect any information from individuals under the age of 21.

Age verification is mandatory during our registration process. We verify age through national identity cards or other official documents. If an account holder is found to be under 21, that account will be closed immediately and all collected data will be deleted.

9 Changes to the Privacy Policy

tk971 may update this privacy policy from time to time. Changes may occur for the following reasons:

• Changes in legal or regulatory requirements
• Addition of new services or features
• Technical changes or improvements
• Alignment with industry best practice standards

For significant changes, we will publish a notice on the website and notify registered users by email. Continued use of the platform after changes have been made will be taken to mean that you have accepted the updated policy.

The "Last Updated" date at the top of this page always reflects the date of the most recent change. We recommend that you review this policy regularly.

10 Contact Us

If you have any questions, comments, or requests regarding this privacy policy, please get in touch with us. Our data protection team is always ready to answer all your questions.

You can also find answers to common questions on our FAQ page. For more information, you can also visit our About Us page.